Privacy Policy
Last Updated: 7/9/2025
1. Introduction
Welcome to The Real Deep Tissue ("we," "our," or "us"). We provide AI-powered text messaging services for businesses. We are committed to protecting your privacy and handling your personal information with transparency and care.
2. Information We Collect
We collect the following types of information:
From Business Clients:
Business contact information (company name, contact person, email, phone number)
Billing and payment information
Service preferences and configuration settings
Usage statistics and performance metrics
From End Users (Your Customers):
Phone numbers for text messaging services
Message content and conversation history
Response patterns and engagement metrics
Opt-in/opt-out preferences
3. How We Use Your Information
We use personal information to:
Provide AI-powered text messaging services
Process and deliver automated messages
Monitor service performance and optimize AI responses
Generate analytics and reporting for clients
Process payments and manage accounts
Improve our AI algorithms and service quality
Ensure compliance with messaging regulations
4. AI and Message Processing
4.1 Automated Processing
Our AI systems process message content to generate appropriate responses
We use machine learning to improve response quality and relevance
Message data may be analyzed for performance optimization
All AI processing is conducted with appropriate security measures
4.2 Human Oversight
Our team may review conversations for quality assurance
Human review is conducted by trained personnel under strict confidentiality
We maintain logs of all message interactions for service improvement
5. Communications and Consent
5.1 End User Consent and Opt-Out
We only send messages to recipients who have provided explicit opt-in consent
Recipients can opt out of messaging at any time by texting "STOP" to our shortcode
We maintain comprehensive opt-out lists and honor all requests immediately
We comply with TCPA, CAN-SPAM, CTIA guidelines, and all applicable messaging regulations
Mobile information is never used for marketing/promotional purposes by external parties
5.2 Business Communications
By using our services, you consent to receive:
Service notifications and system updates
Performance reports and analytics
Account and billing communications
Technical support messages
6. Data Security and Protection
We implement robust security measures including:
End-to-end encryption for message transmission
Secure cloud infrastructure with regular security audits
Access controls limiting data access to authorized personnel only
Regular security training for all staff members
Compliance with industry-standard data protection protocols
Secure backup and disaster recovery procedures
7. Mobile Information and Data Protection
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7.1 Text Messaging Data Protection
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services
Mobile phone numbers and SMS consent data are strictly protected
We do not sell, rent, or trade mobile information to external parties
SMS data is used solely for service delivery and compliance purposes
7.2 Limited Service Providers
We may share non-mobile data with trusted service providers for:
Cloud hosting and infrastructure services
Payment processing
Analytics and reporting tools (excluding mobile data)
Compliance monitoring services
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
7.3 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes
Protect our rights and property
Ensure user safety and service integrity
8. Data Retention and Mobile Data Protection
Message data is retained for 12 months for service delivery purposes only
Analytics data may be retained longer in aggregated, non-identifiable form (excluding mobile data)
Account information is maintained for the duration of the business relationship
Mobile phone numbers and SMS consent data are permanently deleted upon opt-out or account termination
All mobile information is handled in accordance with carrier requirements and industry standards
9. Your Rights
For Business Clients:
Access your account data and settings
Request data corrections or updates
Export your data
Terminate services and request data deletion
For End Users (SMS Recipients):
Request information about data collected
Opt out of messaging services by texting "STOP" to our shortcode
Request deletion of mobile information
File complaints about data handling
Full protection against mobile information being shared for marketing purposes
10. Compliance and Industry Standards
We maintain strict compliance with:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
CTIA Short Code Monitoring Handbook requirements
Carrier-specific compliance requirements (T-Mobile, Verizon, AT&T, etc.)
General Data Protection Regulation (GDPR) where applicable
California Consumer Privacy Act (CCPA)
Industry standards prohibiting the sharing of mobile information for marketing purposes
All applicable federal and state messaging regulations
11. International Data Transfers
If we transfer data internationally, we ensure appropriate safeguards through:
Standard contractual clauses
Adequacy decisions
Certification schemes
Other approved transfer mechanisms
12. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify business clients of material changes via email or account notifications.
13. Contact Us
For privacy-related questions or requests, contact us at:
The Real Deep Tissue
Privacy Officer: Meagan Nelson
Email: meagan.nelsonLMT@gmail.com